If you’ve lost access to your 2FA code due to a phone change, app deletion, or device loss — don’t worry. You can recover your account by contacting our support team.
How to Start the 2FA Recovery Process
Please reach out to us through one of the following methods:
Live Support Chat (available 24/7 on our website)
Contact your VIP Manager directly on Telegram if you are a VIP player
Make sure to contact us from the same email or account you registered with.
Verification Process
To confirm you are the rightful account owner, we may ask for:
Your account username or email
Recent login locations or activity
Any other details necessary to verify your identity
Once verified, we’ll disable 2FA and grant you access to your account so you can reset your authentication settings.
Estimated Recovery Time
Recovery typically takes up to 48 hours, depending on how quickly verification is completed.
Need Help?
If you need any help during the process, don’t hesitate to speak with Live Support at any time. We're here to help you through every step.