When completing your KYC verification, it's important to submit all required documents correctly. Below are common reasons why Basic or Advanced KYC verification may fail, along with tips to avoid issues.
Basic KYC Verification Requirements
1. Upload Both Sides of Your ID
Make sure to upload both the front and back of your ID.
The images must be clear, complete, and not blurry.
Ensure no parts of the ID are covered or obscured.
2. Selfie Verification
A selfie of the user is required from multiple angles:
✅ Your face must be clearly visible in all required positions.
✅ You must hold your ID card and a piece of paper with the current date and Blackjack.fun written on it.
Advanced KYC Verification Requirements
You must provide proof of address. The document must:
Be from an accepted source (e.g., utility bill, bank or credit card statement, tax invoice, or a government-issued document).
Be issued within the last 3 months.
Clearly show your full name and address.
Region-Specific Restrictions
If you are a resident of or accessing Blackjack.fun from any of the following countries, you will not be able to complete KYC verification:
United States of America and its territories
France and its territories
Netherlands and its territories (including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao, and Sint Maarten)
Australia and its territories
United Kingdom of Great Britain and Northern Ireland
Spain
Cyprus
Final Tips for a Smooth KYC Process
✅ Double-check all documents before submitting.
✅ Ensure documents are clear and high resolution.
✅ If verification fails, review the issues above and correct them before resubmitting.
If you need further assistance, contact our support team for help.